RETURNS AND WARRANTY

RETURNS:

If your Apexx Bow is not what you were looking for, send it back. We want you to shop with confidence and know that we've got your back if things aren't ideal.

Please read the following Return Policy carefully:

In order to return or exchange a product, it must be unused, clean, and must still have the original packaging.
Items may be exchanged or returned for a refund within 30 days of the original purchase date. Items must be sent back to the address below and post-marked within 30 days of purchase. We DO NOT provide prepaid shipping labels for returns or exchanges, unless the item has a default, issue of some kind or requires a warranty claim. The customer is expected to pay the full cost of shipping items back for exchanges or returns. Items purchased on sale, during promotional periods or at a discounted rate cannot be returned for a refund. Valid proof of purchase is required for authorization of all returns and exchanges.
If you want to make a return or exchange reach out to us directly through our Contact Us form before returning your product. We handle each situation delicately and want to make sure you have the best customer experience possible. A member of our staff will respond within 48 hours of any return or exchange request. In some cases our staff may ask for additional information. Responding in a timely manner will help us to process your refund or exchange promptly. Once reviewed and approved via email, you will be required to send back the items. We will process the refund or issue a replacement within 2 business days of receiving the items at the below return address. Please be aware that it takes up to 10 business days from the date a refund is issued before funds are returned into your bank account.

SEND RETURNS AND EXCHANGES BACK TO:

Apexx Bows
152 N Seneca Springs Way, Ste 1
Star, ID 83669

WARRANTY:

We want our customers to have full assurance and confidence with the purchase of Apex Bows so we offer a limited lifetime warranty against any defects in craftsmanship / manufacturing for all bows that come out of our factory.

Details and Instructions for filing a Warranty Claim:

To file a warranty claim, reach out using our Contact Us form and submit to us a description of the issue and your order number or the location of where the bow were purchased. A team member will reply within 2 business days requesting photos of the issue. All warranty claims will be reviewed and accepted at the sole discretion of the Apexx staff member. If a determination is made to accept the warranty, a replacement will be sent out at no cost to the customer including shipping expense.

If you have any questions or concerns about our Refund, Exchange or Warranty Policies, please reach out via our Contact Us form and allow up to 48 hours for a response on weekdays.