Return and Warranty
RETURNS
If your Apexx Bow is not what you were looking for, send it back. We want you to shop with confidence and know that we've got your back if things aren't ideal.
Please read the following Return Policy carefully:
- In order to return or exchange a product, it must be unused, clean, and must still have the original packaging.
- Items may be exchanged or returned for a refund within 30 days of the original purchase date. Items must be sent back to the address below and post-marked within 30 days of purchase. We DO NOT provide prepaid shipping labels for returns or exchanges, unless the item has a default, issue of some kind or requires a warranty claim. The customer is expected to pay the full cost of shipping items back for exchanges or returns. Items purchased on sale, during promotional periods or at a discounted rate cannot be returned for a refund. Valid proof of purchase is required for authorization of all returns and exchanges.
- If you want to make a return or exchange reach out to us directly through our Contact Us form before returning your product. We handle each situation delicately and want to make sure you have the best customer experience possible. A member of our staff will respond within 48 hours of any return or exchange request. In some cases our staff may ask for additional information. Responding in a timely manner will help us to process your refund or exchange promptly. Once reviewed and approved via email, you will be required to send back the items. We will process the refund or issue a replacement within 2 business days of receiving the items at the below return address. Please be aware that it takes up to 10 business days from the date a refund is issued before funds are returned into your bank account.
SEND RETURNS AND EXCHANGES BACK TO:
Apexx Bows
152 N Seneca Springs Way, Ste 1
Star, ID 83669